Support

Issues with KS Assistant in general?

1. Read the documentation on the KS Assistant website.
2. Checkout our Community Forums or Discord Chat Server.

Can't connect to KS Assistant Cloud

1. Check out the configuration instructions.
2. Check out the troubleshooting page.
3. Check out the FAQ.

Before opening a ticket:

1. Read the documentation listed above.
2. Check your internet connection.
3. Reboot KS Assistant.
4. If you absolutely don't want to reboot, restart.

Still struggling? Open a ticket

If you still can't connect to KS Assistant Cloud, open a ticket.

Include the following information in your ticket:

1. Some evidence that you've tried the steps above.
2. A description of your installation environment.
   • Settings > System > Repairs > Three dots in the upper right > System information.
3. Logs: Settings > System > Logs.
   • Click the download icon in the top right to download your KS Assistant logs.
   • Attach the log file to the ticket.

The support ticket is limited to KS Assistant Cloud issues.